Refund Policy
The 12-month link guarantee, the 72-hour publisher restore window, and how refunds are actually processed.
Last updated: September 5, 2026
1. Scope
This policy covers orders placed on rankaim.co and operated by Rankaim LTD (company number 16939962).
2. Before a placement is published
Cancel at any time before publication and the escrowed funds return to your Rankaim balance in full.
If a publisher declines or fails to accept your order within the response window, the order is cancelled automatically and your funds are returned.
3. After a placement is published
Payment is released from escrow to the publisher only after the link is confirmed live and a seven day verification hold has passed. Until then, funds remain held.
We refund when:
- The placement never goes live
- The link is placed incorrectly — wrong target URL, wrong anchor, or set to nofollow when a dofollow was ordered — and the publisher does not correct it
- The link is removed, broken, or changed within the twelve month monitoring period and is not restored within 72 hours of the publisher being notified
We do not refund for:
- Search engine rankings, traffic, or revenue not improving. We do not promise these and we cannot control them
- A publisher's own metrics changing after purchase — traffic, domain rating, or authority scores can move for reasons outside anyone's control
- Search engines choosing not to index or not to credit a link
- A change of mind after a placement is live and correct
4. How a refund is issued
Refunds go to your Rankaim balance by default, where they can be used for further orders.
Where a refund to the original payment method is requested, we will process it where the payment method allows. Timing then depends on the payment provider.
5. Replacement instead of refund
Where a link drops and is not restored, we will normally offer a replacement placement on a comparable site at no additional cost, or a refund if you prefer. You may state a preference when the dispute is raised.
6. Publisher side
Publishers are paid after a placement is confirmed live and the verification hold has passed. Where an order is refunded to the buyer before that point, no payout is made.
Where a link is removed after payout and is not restored within 72 hours, the amount may be recovered from the publisher's balance or set against future earnings.
7. Chargebacks
If you raise a chargeback for an order that was delivered and verified live, we will contest it with the monitoring record, the live URL, and the order thread. Accounts that raise chargebacks on delivered orders may be suspended.
If something is wrong with an order, raise a dispute first — it is faster, and we can usually resolve it.
8. Contact
Raise a dispute or refund request through your account, or email hello@rankaim.co.
Rankaim LTD, Office No. 124, City Road, London EC1V 2NX, United Kingdom.
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