Contact Support &
General Inquiries.
Connect directly with Rankaim for order assistance, publisher support, or partnership inquiries.
How to Reach Us
Two real mailboxes for everything. Choose the right channel so your request reaches the right person right away.
Customer & Order Support
support@rankaim.coFor active orders, live link tracking, placement QA, escrow inquiries, refunds, and publisher listing assistance.
General Inquiries & Partnerships
hello@rankaim.coFor corporate questions, agency volume agreements, press, legal notices, or general questions about Rankaim LTD.
Help Us Answer in One Reply
Most back-and-forth comes from a missing order ID or URL. Include these and we can usually resolve the request in the first reply.
If you're buying links
- The order ID from Orders in your dashboard, and the site you ordered on.
- Your target URL and the anchor text you asked for.
- The live URL, if the article is already published.
- What you expected to happen and what happened instead.
If you're a publisher
- Your site's domain exactly as it is listed, and the order ID.
- The live URL you submitted and the message the link check showed, for example a nofollow link or a missing anchor.
- For payouts: the withdrawal amount and the date you requested it.
- Never send passwords, API keys or full card numbers. We will never ask for them.
Answers to the questions we get most
A publisher hasn't accepted my order.
Publishers have 48 hours to accept. If they don't, the order is cancelled automatically and the full price goes back to your wallet, so there is nothing to chase.
My link was removed or changed.
Links are checked every day for 12 months. When one disappears, the publisher has 72 hours to restore it; if they don't, you are refunded to your wallet. The details are in our refund policy.
When do publishers get paid?
Payment stays in escrow for 7 days after the link is verified live, then moves to the publisher's balance. Withdrawals are paid on request after review. How an order works walks through every step.
How do you decide which sites can list?
Every site is reviewed before it goes live on the marketplace. Our vetting criteria list what passes and what gets rejected.
Open a Priority Support Ticket
Fill in your details below. You'll get a ticket number by email, and our support team is notified straight away.
Operational Guarantees
Response times follow the ticket priority you choose.
- Escrow Protection: Funds held safe until live link verified.
- 72-Hour Restore Window: If a link drops, the publisher has 72 hours to restore it, or you're refunded.
- Editorial QA: Articles we write pass a QA check and your approval before they're published.
Support Hours & Response
Support team reviews tickets during business hours.
Stop waiting on cold outreach.
Compare vetted publishers, order at the listed price, and keep every backlink monitored for 12 months.